How may we help you?

First, check your email.  Some of the emails we send you that are related to the progress of your order have a PDF copy of the invoice attached to them.  Make sure you check your spam folder because sometimes your email app will place them there automatically.

If you are unable to find your invoice as an email attachment, you can reprint your invoice by logging in to your

"My Account" page on our site.  To do that first log in to the account by clicking on the "Login" button on the top right of any page and the entering your email address and password in the "Already Registered" section.

If you placed a phone order and a password was created for you, or if you have simply forgotten your password, click on the "Forgot Your Password?" Link in the same panel, enter the email address you used when registering, and a password reset email will be sent to you.

Once you are logged in, you will see your name to the left of the "Account" link.  Hover over that link and click on the "My Account" option in the drop-down menu.

This will open the "My Account" page and provide you several options to manage your account:


Click on the Order History and Details link to view your orders.  Find the line containing the order that you want information on:

Click on order reference link on the left of the line or the "Details" button on the right.  The details of that order will expand at the bottom of the page.  Click on the Download your invoice as a PDF File to retrieve a copy of your order invoice.

If you are unable to get a copy of your invoice using any of the above methods, call, email, or chat with us and we can re-send the invoice for you.  We will need your order reference if you happen to have it or we can retrieve it using your name.

Richard is the author of this solution article.

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