CONTACT INFORMATION
Toll Free Phone/Fax (Canada): 877-607-4446
Toll Free Phone/Fax (USA): 877-223-0343
Local/International Phone: +1 705 725 1112
To Send Us a message,
Use the “New Support Ticket” link above, or click on the "Get support" tab on the right-hand side of any page on the main website. This link is also available in the "Help" menu dropdown on the top right of the screen on desktop only. This will open a form for you to fill out to send us a message. You can even attach images or documents if you need to show us something specific.
Top Right of Desktop Screen
Middle Right of Desktop or Mobile Device Screen
To Chat with Us
The chat feature is available in the dropdown "Help" menu in the top left of every page on desktop and in the "hamburger" left column menu on desktop and mobile devices. Click on one of these locations to open a chat window and talk to one of our customer service agents. Chat is only available during business hours, but we will respond to chat inquiries when we return to the office
MAILING/SHIPPING ADDRESS
Contact Customer Service for information on the appropriate location address to send returned goods or correspondence. All returns must have a valid RMA label attached, please request one prior to returning any product to our warehouse. See our USA Returns Policy or Canadian Returns Policy for more detail
HOURS OF OPERATION
May to October
Mon - Thurs: 9:00am to 8:00pm
Mon - Thurs: 9:00am to 5:00pm
Saturdays: 10:00am to 4:00pm
Sundays/Holidays: Closed
November to April
Mon - Fri: 9:00am to 5:00pm
Saturdays/Sundays/Holidays: Closed
NOTE: All Times are Eastern Time (US/Canada)
PICKUPS
Sorry, because of internet fraud, we are unable to offer customer pickups at our warehouses. All items are shipped promptly from 20+ Warehouses across North America. Most orders over $99.00 are shipped free of charge.