Absolutely, we want our customers to have complete confidence that they only need to purchase products that they are able to use. We do have a few conditions, though, to protect us and all of our customers. Here is our complete returns policy:
General Returns Policy
Your satisfaction is our highest priority. If you are not 100% satisfied with your order, you may return your order to our warehouse within 30 days of receipt for a full credit of the amount paid for the merchandise plus applicable taxes. Items returned must be unused, undamaged, resalable, with the original packaging and complete with all included parts in order to be eligible for a refund.You may be assessed a charge for missing packaging or parts that will be deducted from your refund.
Returned items that were originally shipped free of charge are subject to a deduction of outbound (and return, if paid by RV Part Shop) shipping charges from any refunds issued unless we have made a material error in the processing of the order. In some rare cases, we also reserve the right to apply a further restocking fee totalling up to 30% of the amount paid for returned items or cancelled orders to offset order processing and handling costs. You will be advised on any such fees prior to making your return so that you can decide whether you still want to return the item or keep it.
PARTS THAT HAVE BEEN INSTALLED OR USED IN ANY WAY CANNOT BE RETURNED FOR REFUND. Do not request return authorizatons for any such items. All returns are inspected upon receipt at the wareshouse and credits will be disallowed for any item found to have been used, installed or in other than resaleable condition. In these cases the customer is responsbile for paying return shipping prior to return of the items.
Installed items that are defective are excepted and may be eligible for exchange with a new part. RV Part Shop is happy to assist customers in obtaining replacement parts where possible. In some cases, our manufacturers have chosen to handle warranty and defective item claims directly with the customer.
Refunds are issued only back in the same manner as the original payment was made.
If you wish to return a product, please contact us to obtain a Returned Merchandise Authorization (RMA) number. We will need your original order number and information on which items you wish to return from that order. We will generate an RMA number for you and send you a label to use on the return shipment. You must use the provided label to ensure that your return shipment will be accepted by us. DO NOT return an item purchased unless you have received and applied the RMA label to your return shipment as it will delay or void your refund.
Shipping Charge Refunds
We issue refunds for any shipping fees charged only if we have made an error in the shipment of your order or if there is a material error in the presentation of the product on our website. We do our best to provide you with as much information as possible on the site to make your buying decision, but we acknowledge that occasionally product features or specifications may not be clear. . If we determine in our sole discretion that this is the case with a product you have ordered, we will gladly refund your shipping charges with our thanks for identifying the deficiency for us.
If you have any question as to whether you are ordering the correct product, please call or email us prior to ordering. We are unable to refund shipping charges in cases where customers have ordered an incorrect or unneeded product.
Special Order Products
We do not accept returns on special orders, non-stocked products, obsolete items or custom orders. If you are ordering a custom product, please contact our parts experts prior to placing the order with our supplier for help to ensure that you are ordering the correct item for your application. Once you have confirmed your desire to order the product, your credit card will be charged for the full amount of the custom order. This amount is non-refundable if you decide to cancel the order subsequent to your confirmation.
Generators may not be returned if the gas or oil reservoirs have been filled. Customers must deal directly with generator manufacturers for warranty or service issues.
Chemicals and Adhesives
Certain Chemicals, liquids and adhesives are not returnable.
Books, Computer Software/Directories & Personal Items
For copyright and health & safety reasons, we cannot accept returns of any copyrighted material, personal hygiene consumables or other personal items. Parts for sewage handling, including hoses, fittings, portable tanks, etc. are not returnable if they have been used.
Where do I send my return to?
Returns should be sent to the address provided to you by your customer service representative ant the time your RMA# is provided to you. All returns must have the RMA# clearly marked on the package label.
Note: Returns that are not pre-authorized or that do not bear a valid RMA# will be refused and returned to you. All related shipping charges will be payable by the buyer.
For any further information required, our Customer Service Department can be contacted at 705-725-1112 or create a ticket using the "New Support Ticket" above.