A Ticket is simply a consolidated record of our interaction with you on a particular issue.  Whether you contact us by phone, email, social media or from a form on our website, that inquiry comes in to our customer service system as a ticket.  We can then respond efficiently by return message, make notes, contact any third parties that we may need help from to help you, etc.  

A ticket allows us to see everything associated with your issue in one place.

So we can continue to offer the best customer service possible, our ticketing system sends out requests for feedback after a few days of inactivity on the ticket.  We want to know how you felt about the service provided so that we can improve our service where possible. 

Thank you for your business and for the opportunity to clarify our customer service process.